Privacy Policy

Privacy Policy

Last Updated: [June 21, 2026]

We are strongly committed to protecting your privacy while you interact with our website, content, products, software, and services.

The purpose of this Privacy Policy is to explain what kind of information we may collect about you when you visit our website, make a purchase, use our products, use DK-Suite, or interact with our services, how we may use that information, and whether we disclose it to anyone.

Our goal is to provide you with a safe and reliable experience when purchasing DECOKEE products, using Quake, downloading DK-Suite, or interacting with our services.

This Privacy Policy applies to decokee.com, our online store, our products, DK-Suite, Quake-related software features, and related services.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, billing address, shipping address, phone number, email address, payment-related information, and order details.

When you browse our store, we also automatically receive certain information about your device and browsing activity, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, access times, and other technical information. This information helps us improve our website, maintain security, understand customer behavior, and provide a better shopping experience.

Email/SMS marketing, if applicable: With your permission, we may send you emails or SMS messages about our store, new products, promotions, product updates, software updates, and other related information. You may unsubscribe from marketing communications at any time by using the unsubscribe link or instructions included in our messages, or by contacting us at shop@decokee.com.

We may use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your order or account

  • Improve our website, products, software, and services

  • Detect and prevent fraud, abuse, security incidents, or unauthorized activity

  • Send marketing communications with your permission

  • Analyze website traffic and advertising performance

  • Comply with legal obligations

  • Enforce our Terms of Service and other applicable policies

SECTION 2 - DK-SUITE, QUAKE, AND SOFTWARE-RELATED INFORMATION

DK-Suite is the official companion software for Quake by DECOKEE. It is used to connect, configure, and manage Quake features, including device setup, touch panel customization, shortcuts, system monitoring, AI assistant features, and supported third-party integrations.

Depending on the features you use, DK-Suite may process certain device, software, and usage information, such as:

  • Device model

  • Device connection status

  • Firmware version

  • Operating system version

  • DK-Suite version

  • User settings and preferences

  • Feature configuration

  • Error logs, crash reports, or diagnostic information

  • Account or support information you choose to provide

We use this information to provide DK-Suite features, connect and manage Quake devices, improve software performance, troubleshoot issues, maintain security, and provide customer support.

Some DK-Suite information may be stored locally on your device. Some information may be transmitted to DECOKEE or third-party service providers when required to provide specific features, support, updates, diagnostics, or integrations.

SECTION 3 - AI FEATURES AND THIRD-PARTY AI MODEL APIS

Some DK-Suite AI features may be powered by third-party AI model APIs.

When you use AI features, your prompts, commands, text inputs, voice inputs, related context, device-related context, or other content you provide may be transmitted to third-party AI service providers for processing and response generation.

DECOKEE does not train its own AI models using your personal content from DK-Suite. Third-party AI service providers process data according to their own terms, privacy policies, data retention rules, and security practices.

Where supported, DECOKEE uses commercial or API-based AI services that do not use customer inputs and outputs to train provider models by default, unless otherwise disclosed or enabled by you.

AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for certain use cases. You should review important outputs before relying on them, especially for automation actions, device control, third-party service operations, professional advice, or important decisions.

SECTION 4 - SYSTEM PERMISSIONS

Some DK-Suite features may require system permissions, such as microphone access, accessibility permission, local network access, notifications, background operation permission, or account authorization.

For example:

  • Microphone access may be used for voice input or voice command features.

  • Accessibility permission may be used for shortcuts, window control, system actions, or supported automation features.

  • Local network access may be used to discover or connect to Quake devices, local services, or supported smart home platforms.

  • Notifications may be used to display device status, software updates, or feature alerts.

  • Background operation permission may be used to maintain device connection, shortcut control, or status synchronization.

You can manage or revoke these permissions through your operating system settings. Some DK-Suite features may not work properly if required permissions are disabled.

SECTION 5 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, return a purchase, request support, download software, or use certain services, we imply that you consent to our collecting and using it for that specific reason.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.

For certain website tracking, advertising, analytics, or cookie-related activities, we may request your consent through cookie banners, privacy settings, or other consent tools where required by applicable law.

How do I withdraw my consent?

If after opting in you change your mind, you may withdraw your consent at any time by contacting us at shop@decokee.com.

Each marketing email or SMS we send includes instructions to unsubscribe from future marketing promotions. You may also manage cookie preferences through your browser settings, cookie banner, or applicable privacy controls available on our website.

Please note that withdrawing consent may affect your ability to use certain features or services.

SECTION 6 - DISCLOSURE

We may disclose your personal information if we are required by law to do so, if you violate our Terms of Service, if disclosure is necessary to protect our rights, safety, users, or services, or if disclosure is necessary to detect or prevent fraud, abuse, or security incidents.

We may also share information with service providers that help us operate our store, provide software features, process payments, fulfill orders, provide analytics, deliver advertising, offer customer support, or operate our website and related services.

SECTION 7 - SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on secure servers protected by appropriate security measures.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify or the applicable payment provider may store your payment information. Payment information is encrypted and handled in accordance with applicable payment security standards, including the Payment Card Industry Data Security Standard, where applicable.

Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is handled according to Shopify’s and the payment provider’s applicable policies.

All direct payment gateways are expected to adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands such as Visa, MasterCard, American Express, and Discover.

For more details, you may also want to read Shopify’s Terms of Service and Privacy Policy.

SECTION 8 - THIRD-PARTY SERVICES

In general, third-party providers used by us will collect, use, and disclose your information only to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways, payment transaction processors, analytics providers, advertising platforms, shipping providers, customer support tools, AI model API providers, cloud service providers, and third-party software integrations, have their own privacy policies regarding the information we provide to them or that they process on our behalf.

We recommend that you read their privacy policies to understand how your personal information will be handled.

Once you leave our store’s website, use a third-party integration, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links in our store, software, emails, or support materials, they may direct you away from our website. We are not responsible for the privacy practices of other websites or services and encourage you to read their privacy statements.

We may use third-party platforms and service providers such as:

  • Shopify: Website hosting, e-commerce platform, and transaction support

  • Google Analytics: Website analytics and audience behavior analysis

  • Google Ads: Advertising, conversion measurement, and remarketing

  • Meta/Facebook: Advertising, conversion measurement, and remarketing

  • TikTok: Advertising, conversion measurement, and remarketing

  • PayPal: Payment processing

  • Payment gateways and payment processors: Payment authorization and transaction processing

  • Shipping and logistics providers: Order delivery and fulfillment

  • Customer support tools: Customer service and support communications

  • Email/SMS service providers: Marketing and service-related communications

  • AI model API providers: AI-powered features in DK-Suite

  • Cloud service providers: Hosting, storage, software services, diagnostics, or infrastructure

  • Third-party integrations: Services that may be connected to DK-Suite, Quake, or related features

Third-party services are governed by their own terms, privacy policies, permissions, pricing, data practices, and availability. DECOKEE is not responsible for third-party service availability, accuracy, security, pricing, data handling, or policy changes.

SECTION 9 - COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files sent to or accessed from your web browser or your device. A cookie may contain the name of the domain from which it originated, its expiration time, a unique identifier, or information about user settings, browsing activity, or website interactions.

We may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our services, measure advertising performance, and provide relevant marketing.

Our services may use the following types of cookies:

Strictly necessary cookies: Required for the operation of our website and services, including cart, checkout, security, and account-related functions.

Analytical/performance cookies: Used to recognize and count visitors, understand how visitors navigate our website, measure website performance, and improve our services.

Functionality cookies: Used to recognize you when you return to our website and remember your preferences.

Advertising/marketing cookies: Used to deliver relevant advertising, measure advertising effectiveness, and support remarketing or similar advertising activities.

You can manage cookie preferences through your browser settings, site-specific pop-ups, cookie banners, or other privacy controls available on our website. If you disable certain cookies, some parts of our website may not function properly.

SECTION 10 - SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with payment information, it is handled through Shopify or applicable payment providers using appropriate security measures. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we use reasonable administrative, technical, and organizational measures to protect your information.

In the event of a data breach, we will take appropriate steps in accordance with applicable data protection laws, which may include notifying affected individuals, regulators, or other parties where required.

If you have an account with us, we encourage you to use a strong password and keep your login information secure.

SECTION 11 - DATA RETENTION

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, maintain security, prevent fraud, enforce our agreements, and support legitimate business purposes.

Order and transaction records may be retained as required for tax, accounting, legal, and business recordkeeping purposes.

Software-related diagnostic information, if collected, is retained only for as long as necessary to provide support, improve software performance, maintain security, or comply with applicable obligations.

SECTION 12 - YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing activities

  • Opt out of certain marketing communications

  • Opt out of certain data sharing or targeted advertising, where applicable

  • Request more information about how we process your personal information

To exercise your rights, please contact us at shop@decokee.com.

We may need to verify your identity before fulfilling certain requests. Some requests may be limited by legal, security, fraud prevention, accounting, or operational requirements.

SECTION 13 - AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this website.

We do not knowingly collect or solicit personal information from children under 16 without parental consent. If we discover that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete that information.

DK-Suite and Quake-related services are not intended for use by children without appropriate supervision or consent from a parent or legal guardian.

SECTION 14 - INTERNATIONAL USERS

If you access our website, purchase our products, download DK-Suite, or use our services from outside the country where we operate, your information may be transferred to, stored in, or processed in other countries where we, Shopify, service providers, or third-party partners operate.

These countries may have data protection laws that differ from those in your country of residence. We take reasonable steps to handle your information in accordance with this Privacy Policy and applicable law.

SECTION 15 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

If we make material changes to this Privacy Policy, we will update the “Last Updated” date above and, where required by applicable law, provide additional notice.

We encourage you to review this Privacy Policy regularly so that you understand what information we collect, how we use it, and under what circumstances, if any, we disclose it.

SECTION 16 - QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, withdraw consent, or request more information, please contact our Privacy Compliance Officer at:

shop@decokee.com