DK-DISK (SSD Enclosure)

At DECOKEE, we are committed to delivering high-quality and reliable products. If you experience any issues with your Quake, please contact our Customer Support Team at support@decokee.com for assistance.

We offer a 30-day return policy from the date of delivery, allowing you to return your order for a full refund under the following conditions:

Return & Exchange Requirements: You need to provide photos and a video of the product for return or exchange. After our review, we will assist you with the process.

Shipping Costs:

• If the return is due to quality issues (within one month) or incorrect items sent, DECOKEE covers the return shipping fee.
• If the return is due to personal reasons (change of mind, incorrect purchase), the customer is responsible for the return shipping fee.

How to Initiate a Return:

• Email support@decokee.com with your order number, proof of purchase, and photos/videos of the issue.
• Our team will review and provide a return authorization and shipping address.
• The return must be shipped within 7 days of approval — otherwise the request may be voided.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

1) Contact DECOKEE Support
Email support@decokee.com with your order details, including:

• Order number / Proof of purchase
• Photos or videos showing the issue (if applicable)
• Complete shipping address & contact number

2) Receive Confirmation & Return Address
Our support team will review your request and provide a return authorization and the appropriate return address.

The return must be shipped within 7 days of approval. Otherwise, your request may be voided.

3) Ship the Product & Provide Tracking
Customers must provide the valid tracking number and shipping receipt within 7 days of receiving the return approval. Please ensure proper packaging to prevent damage in transit.

4) Inspection & Refund Processing
Upon receiving the returned item, our team will inspect it. If it meets our return conditions, a refund will be issued.

Refunds are processed within 10 business days to the original payment method (PayPal, credit card, etc.).

Warranty Policy

DECOKEE provides a limited warranty for its products, covering manufacturing defects and quality issues within the specified period.

If your product is defective within the warranty period, please contact support@decokee.com with:

• Your order number and purchase proof.
• A photo or video showing the issue.
• Your shipping address and contact details.

DECOKEE will either repair, replace, or provide an appropriate solution based on the warranty terms.

Replacement & Reissue Policy

If a product fails within the warranty period, we will replace it. In cases where returning the defective item is not feasible, we offer direct replacement with a nominal shipping fee as follows:

Contact support@decokee.com and provide order details & defect proof. If a return is required, ship the defective unit and provide the tracking number. Upon confirmation, we will arrange a replacement shipment.

If the product has a quality issue within one month of receipt, we will cover the return shipping cost.

Order Cancellation & Modifications

1) Before Shipment: If you need to cancel or modify your order, contact support@decokee.com as soon as possible. Changes can be made for free if the order has not been shipped.

2) After Shipment: Once the order has left the warehouse, it cannot be canceled or modified. If needed, you can initiate a return under our 30-day return policy after receiving the item.

If you have a question or comment for us, please contact us by email and you will receive support and a response within 48 hours on business days.

Support Email: support@decokee.com

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